Frequently Asked Questions

Select a category below to get answers to your online lottery questions! If our FAQ section doesn't respond to your request, please contact us by email, live chat or telephone and our customer support team and will be happy to assist.

Go through a quick registration with your email address! Choose a lottery and enjoy the freedom to play onlineanytime and anywhere.! Take an opportunity to safe and convenient purchase of llottery tickets.
To do this, you must go to the section "To buy a ticket" where all the rules described in detail.
You need to open a free account on our website and choose the lottery you want to play. Each lottery requires a minimum number of lines (sets of numbers) to be drawn. You can choose the numbers yourself or by using our "quick pick" tool. Payment is the last step. Select Pay Now, choose your preferred payment method and pay.
You can use the “quick pick” function before the tickets purchase. The quick select feature allows our system automatically select numbers completely randomly. This is an alternative to choosing a number yourself. The numbers generated by the quick pick function are drawn in the same way as the manually selected ones and will allow you to receive a prize in case of a match with the draw.
The client must select the numbers and the required minimum number of lines (sets of numbers to participate in the drawing) when purchasing lottery tickets. Depending on personal preference, users can choose a minimum number of lines or multiple sets of numbers. Each line must consist of different numbers - at least one of the numbers must be different from the sets in the other lines. If you want to increase your chances of winning, you should use completely different numbers in each of the lines.
To participate in lotteries online, you can select numbers manually, use an arbitrary set of numbers ("Auto - select"),or prefer a previously saved combination
On many platforms where lottery tickets are sold, there is a restriction on the minimum purchase of the field. This is usually 2-6 fields, the minimum that the player must buy. We do not put any restrictions, users of our lottery are absolutely free in their choice of the number of fields.
When you buy tickets from us, there is no need to check the results after each draw. With the help of our automated system, you can receive notifications of your winnings by email. At the same time, in your personal account on the site, detailed information about the draw and the amount of the winnings will be available in the "Winnings and donations" section. If you want to know about your winnings in the fastest way, we invite you to subscriber to SMS notifications by clicking here.
Jackpots and lottery side prizes may be taxed prior to being credited to your card in accordance with the laws of your country. For our part, we credit the balance in your personal account with the full amount of the winnings. For accurate information, we advise you to seek the advice of your local tax specialist.
Minor prizes include all winnings excluding the jackpot or tax deductible prize. If you won a secondary prize as part of the winnings receiving services, the amount can be credited directly to your account or received by you personally. In the meantime, there is no need to worry about it.
You can receive your winnings without leaving your place of stay. Winnings are automatically credited to your balance, you will receive an automatic email notification confirming the accrual of the winnings to your account. From there, you can withdraw funds to your personal bank card or electronic wallet that indicated on our website.
Winnings are credited to your account on the site within 24 hours from the date of publication of the official results of the lotteries. You will receive an automatic notification by e-mail confirming the accrual of the winnings to the account in your account, after which you can withdraw it or leave it for subsequent payment for participation. available on the account of your account and only if their amount is insufficient, the system removes the balance from the payment tool selected by default.
Regardless of the amount, we do not charge any commission on winnings, if you choose to transfer your winnings to a bank account, the transaction may involve a commission for the transfer.
You may have to pay tax on the amount won in your country of residence, depending on local tax laws. We strongly advise you to be sure to consult with a tax professional.
We make every effort to provide an optimal list of payment methods for the convenience of our clients. For a complete list of supported payment methods and choosing the one that suits you, please visit the "Withdraw and deposit funds" page in your personal account.
On the site, payments can be made in one of the following currencies: euro, US dollar, Russian ruble. Participation fees for international or local payment methods will be charged in one of the selected currencies.
If you are experiencing difficulties using your payment method on the site, please follow the instructions in the description of the reason for the refusal. For more information, please contact support.
Accrued bonuses can be used to pay for participation on the site and are not intended for withdrawal. Upon confirmation of the purchase, the system automatically uses the bonus funds available in the account. If their amount is insufficient, the balance will be deducted from the funds that you have previously deposited into your account on the site. according to your chosen payment method. You can check the status of the bonus account on the website in the "My Account" section. The bonus credited to the account in the account will be available for three (3) months from the date of accrual. At the end of this period, the bonus will be withdrawn from your account with prior notice by email.
For your account top up, click on the "Deposit" button and follow the sequential instructions to complete the operation.
To withdraw funds from your account, please click on the "Withdraw" button and follow the further instructions to complete the operation.
From the moment the withdrawal request is approved, the withdrawn funds must appear on your credit card or e-wallet within 24 hours and within 5 banking days in your bank account. If you have not received funds within this time frame, please report this to the support team.
All withdrawals must be approved by the accounting department. Your request will be reviewed within 24 hours, after which either the withdrawal will be approved or you will be contacted by our customer support team for further investigation.
If your withdrawal request was denied, you will receive an explanation letter from our customer service. The most likely reason is that you were trying to withdraw funds with a different means of payment than the one that you used to deposit, or that the withdrawal amount you requested exceeds the allowed amount (you can only withdraw an amount less than or equal to the amount of the initial deposit , the remainder of the amount can only be withdrawn by bank transfer). If you are requesting a withdrawal via bank transfer, please ensure that the bank transfer details you provided are correct, as incorrect information may also result in a refusal.
The lottery draw is on daily base at 21:00 GMT.
The video after each run is displayed on the website in the "Results" section where you can see the results of all runs.
The results of the lotteries are published on the site immediately after the announcement on the official sites of the lotteries. To view the results, please visit the Results page.
To issue SMS notifications, please indicate your mobile phone number in the "SMS number" line in the "Notifications" section, and then save the changes.
You can receive the results of the draws by email for FREE. To issue notifications and receive them, please visit the "Alerts" section, where you will need to select the name of the lottery from the drop-down menu, and then save the settings. You can also delete existing alerts using the Trash icon in the corresponding row.
If you forgot your username and / or password, it can be restored using the link sent to your mail. If you do not receive an automated email, the problem may be with an email address. In this case, we recommend that you contact a support representative in the online chat
You can contact at any time in any way convenient for you: by e-mail, using the online chat in the "Contacts" section
We make every possible effort to promptly and thoroughly process all received requests as soon as possible. We will reply to your letter within 24 hours. The answer will be sent to the mailbox in your account on the site, and you can familiarize yourself with its contents in the "Mail" section. In the meantime, there is no need to know about it. ”

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